Sign in, your account and a new phone

The app does not use a password. You type your email, we send a six-digit code to that mailbox, and you are in. New and returning customers do the same thing: a new email gets its account made for it behind the scenes.

Sign in

1. Open the app and tap Sign in, or go to You › Sign in.
2. Type your email and tap Continue.
3. Open the email we sent and type the six-digit code, or tap Paste code under the boxes.

The code is good for 10 minutes. You can ask for a new one after 60 seconds, and only the newest code works. If it has not arrived, check Promotions and Spam, then tap Send a new code.

Which email to use

Your lights stay with the account that first paired them. If you set your lights up before, in the old app, on another phone or with another email, sign in with the email you first set them up with. The sign-in code goes to that mailbox. Check the spelling too; a mistyped domain is the most common cause of an empty app.

Setting up for the first time? Any email works. We suggest the one you used at checkout, so your orders, your credit and your lights sit on one account.

If the app says "No lights yet" but your lights were set up before, please do not pair them again under a new email. Sign out (You › Sign out) and sign in with the original email. If you cannot get into that email, contact us with the email you are trying and we will check it from our side.

Prefer a password?

You can set one under You › Profile › Set a password (at least 5 characters). After that, tap "Use a password instead" on the code screen. Forgot it? "Email me a link" on that screen sorts it out. Your email address itself cannot be changed in the app.

A new phone, or a reinstall

Your lights, spaces and homes live on your account, not on the phone. Sign in with the same email and they all come back. The only thing that does not come back is the Wi-Fi password the app keeps for pairing the next light; type it again when you next pair.

"Sign in again to reach your lights"

Your phone needs a fresh sign-in to reach the lights. Nothing has happened to them. Tap Sign in again and enter the emailed code.

The app crashes or will not open

Close it and open it again, then update it to the latest version. If it keeps happening, uninstall and reinstall it. Your lights stay on your account: sign in with the same email and they are all there.