Smart lighting
Set up the MOD LIGHTING app, pair your lights and remote, and sort out anything that stops them answering.
- The MOD LIGHTING appThe MOD LIGHTING app lets you run your smart lights from your phone. Turn them on and off, dim them, move from warm to cool white, pick colours and effects on RGB smart lights, group lights so they change together, and set schedules.
- Pair a light to the appPairing takes about a minute per light. You need the MOD LIGHTING app, your home Wi-Fi password, and the remote that came with the light.
- Pairing didn't work: what to checkMost pairing problems come down to one of a few things: the light was not blinking when the app was looking, the phone was on the wrong Wi-Fi band, or the light already belongs to another account. Find the message you saw below.
- Pair the remote to your lightA smart light answers only the remote paired to it. Out of the box the two come paired: put the battery in and it works. You only need these steps after a controller swap (the conversion kit), a replacement remote, or if you have unpaired a remote.
- Wi-Fi for smart lights: 2.4 GHz, mesh and routersYour smart lights join 2.4 GHz Wi-Fi only. Almost every home router has it, but many hide it behind one network name, which is where most Wi-Fi trouble starts.
- A light shows offlineA light shows offline when the app cannot reach it. Most of the time the cause is at the wall or at the edge of your Wi-Fi, and it takes a minute to fix.
- New router or Wi-Fi password: reconnect your lightsEach light remembers one network. After a new router, a new provider or a changed Wi-Fi password, every light shows offline until you hand it the new details. Your lights stay on your account, with their names and spaces.
- Sign in, your account and a new phoneThe app does not use a password. You type your email, we send a six-digit code to that mailbox, and you are in. New and returning customers do the same thing: a new email gets its account made for it behind the scenes.
- Share your lights with your householdYes, everyone at home can run the lights from their own phone. They install the MOD LIGHTING app and sign in with the same email you use.
- Spaces, and lights that change togetherA space is a group of lights you name, like Porch, Bedroom or Office. Spaces do two things: they keep the app tidy, and they make lights of the same type change together.
- Schedules and timersA timer counts down once. A schedule repeats at a set time on the days you choose. Both live on the light itself, so they run even when your phone is off or out of the house.
- A light turns on or off by itselfA light that switches on or off at the same time every day is almost always following a schedule: one you set and forgot, one that came over from the old app, or an example row that was switched on by accident.
- White tones, colors and effectsTap a light on Home to open its controller. What you see depends on the light: a tunable white light has a warmth slider, an RGB light has a color slider as well.
- Update your light's softwareEach smart light runs its own small piece of software, and we send updates to it through the app. Most lights never need you to do anything, but you can check any time.
- Moving lights from another smart home appA light belongs to one app account at a time. If your lights were first set up in another smart home app, they stay there until you release them, and the MOD LIGHTING app cannot see them. Moving them over takes a few minutes per light.
- Alexa, Google Home and SiriNot yet. Today your smart lights are controlled from the MOD LIGHTING app and the remote. Alexa, Google Home and Siri are planned for a later app update, and we will say so in the app and here when it is ready. We do not have a date to give you.
- Make your Haylen smart: the conversion kitYes, a regular Haylen or Haylen RGB can be made smart. We swap the controller inside the light for a smart one, which comes with its own new remote, and the light then pairs with the MOD LIGHTING app like any smart light.
- Delete your accountYou can delete your app account from inside the app. It removes your lights and spaces from the app after 7 days; your MOD LIGHTING orders and your account on the website stay as they are.
- Send us the tech detailsThe app can copy a short line of technical details that shows us exactly where things stopped. It has no passwords and no personal details in it: the light's model, its software version, the step that failed and an error code. Sending it with your message usually saves a round of questions.
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