Send us the tech details

The app can copy a short line of technical details that shows us exactly where things stopped. It has no passwords and no personal details in it: the light's model, its software version, the step that failed and an error code. Sending it with your message usually saves a round of questions.

From a pairing that failed

On the screen where pairing stopped, tap Show tech details, then Copy details. The button reads Copied when it is done.

From a light that is already in the app

Tap the light on Home, then the ⋯ at the top right, then Details, then Copy details at the bottom. This line also carries the light's own ID, which helps us find it on our side.

What to send

Paste the line into a message through our contact page, with:

• your order number,
• the email you sign into the app with,
• which light it is and what you saw.

We reply by email within one business day. If several lights are affected, one line per light is perfect.