Returns & Exchanges
How returns work, what qualifies, and when your refund arrives.
- Returns & Exchanges PolicyWe have a one-month return policy, which means you have 30 days after receiving your item to request a return.
- How do I start a return?To start a return, please open the chat widget in the lower right-hand corner of your screen. Then select the section that says "Start a Return". Please follow the instructions provided to complete your return.
- When can I get my refund?MOD reserves the right to charge a restocking/refurbishing fee of 10% on returned items. Refunds will be processed within 10-15 business days.
- Can I exchange an item?We do not accept exchanges unless they are damaged/broken. If there are damages to the fixtures, please reach out via our contact form within 15 days, and we will help replace any damaged parts or the fixture based on the situation.
- Can I return a customized fixture?Unfortunately, we cannot accept returns on customized orders as they are tailored to the customer’s specific needs/preferences. If you are not satisfied with your order, please reach out through our contact form, and we will try our best to help!
Still choosing?
Tell us the room and we’ll tell you what fits. Our team can help you make the right choice before you buy.
Can’t find what you’re looking for?
Our team is here to help! Whether you need clarification or want to learn more about our products, we’d love to hear from you.
Chat with us
Chat 7 days a week
Contact us
Drop us a lineWe reply within one business day.
Call us
+1 888 988 4317Monday to Friday, 9 AM to 8 PM ET