Loyalty FAQs

Updated Mar 26, 2026

Frequently Asked Questions

1. How do I join the MOD Rewards Program?

Joining is easy - simply create a MOD account, and you’re automatically enrolled.

Once you’re in, you immediately start earning cashback rewards on every purchase and unlock access to exclusive perks, tiers, and early access events.

2. How does cashback work?

With every purchase, you earn a percentage back in MOD Cashback Rewards.

Your rewards appear instantly in your Customer Hub and can be applied toward future purchases at checkout.

The more you shop (and the higher your tier), the more cashback you earn.

3. How do I earn points (cashback)?

You earn rewards in multiple ways—not just by purchasing:

- Every purchase earns cashback

- Rewards for sharing a review on MOD

- Birthday and anniversary rewards

- $100 referral bonuses

- Bonus promotions and exclusive sales

Your updated balance is always visible in your Customer Hub.

4. How do I redeem my rewards?

Your rewards are automatically available at checkout.

Just log into your account, and you’ll see your eligible reward amount ready to apply.

Redemptions can be used on full-price items, new collections, and most purchases (up to the $300 cap).

5. Where can I see my rewards balance and tier status?

Everything lives in your Customer Hub:

- Cashback balance

- Tier level

- Progress to the next tier

- History of earned and redeemed rewards

- Referral rewards

- Birthday/anniversary credits

The Hub is fully integrated with your account for a seamless experience.

6. Do my points or rewards expire?

Yes - MOD Cashback Rewards expire annually to ensure rewards stay active and meaningful.

You’ll receive reminders before your rewards expire, plus special end-of-year opportunities to help you redeem them before they disappear.

7. What are the MOD Rewards tiers and how do I move up?

You advance through tiers based on your total annual spend:

- Silver: Free to Join

- Gold: Spend $800

- Platinum: Spend $2,500

- Diamond: Spend $5,000

Each tier unlocks higher cashback rates and exclusive benefits, including early access to new collections, VIP flash sales, priority support, and more.

The higher the tier, the richer the rewards.

8. What happens to my rewards if I return an order?

If you return an item, the rewards earned from that purchase are automatically deducted from your balance.

If you have already redeemed rewards on that order, the reward credit will be reversed.

9. How does the Refer a Friend reward work?

Share your unique referral link with friends and family.

Your friend gets $100 off their first order of $800+, and once they complete their purchase, you earn $100 in MOD Cashback Rewards.

There’s no limit - earn as many referral rewards as you like.